OnDemand HR’s membership provides unlimited advice on all say to day HR and workplace relations matters, which significantly differs from the traditional hourly rate engagements. We recently sat down with On Demand HR member Glyn Henman, who is the CEO of Young Life Australia, to ask him what regular types of advice his not for profit organization relies upon.

Tell me a little bit about during your time with us so far. So what just sort of what sort of specific scenarios, what sort of things have you sought advice from us on as part of your membership with us?

I mean, just I mean, clearly the workplace relations stuff, a big effort gone into there. I think that’s been our key space on there. I mean, as I said, you know, just advice on how to manage difficult employees.

You know, we’ve had one situation since being with you. It has been very tricky, Not not a bad person, but just, you know, a tricky personality and how to manage that effectively. I think that has been really critical. We’re about to do, to look at our job ads and stuff like that.

Jjust to refresh ourselves, you know, with an expert around that space. The other thing. I’ve just started to explore is, you know, employee assistance programs and thinking through those those elements of our employment as well, and caring for our staff appropriately at that level.

We might not get to them all, but at least there’s a place to go. Yeah, a trusted place to go and ask some questions and know that somebody is on your team. And I think to me, that’s been the big go to thing.

Even again, just this morning, meeting with the finance team and the accounts department, looking at salaries and reviewing just reviewing what we did with you. Yeah. Okay. Let’s let’s make sure. we’re just not ticking boxes here.

But let’s let’s get down into the granular detail of making sure that everybody is well looked after. And so even for the accounts team, you know and payroll really trying to, let’s get on top of this stuff and be really diligent around it.

So. So that sort of advice, because, again, you know, we went back to you again just asking some clarifying questions. And so that’s been really helpful. All those bits and pieces, I think they’re all the things that we’ve been thinking about engaged with you all along.

The contracts I mean, the staff handbooks. I mean, again, I mean, we haven’t even talked about that, but the staff handbook really making sure that our staff have the appropriate information in their hands before they start so that they can make informed decisions around their employment as well.

I see all those bits and pieces. And we had a staff handbook inst not as if it was bad. It was just old. So to really engage in all that stuff again, I think is really important. So and to have the professionals looking at the stuff saying nup, we need to do this.

We need to do this. You you don’t have a policy on this. You have missed that piece there. Oh, that’s old. Bring in this piece.. You know, all that sort of stuff is really important.

So appreciate that. That’s great. Tell me look, another thing that I was just interested you just sort of touched on then was that notion of you spoke about obviously the pay reviews and I guess probably just I’m sure you’re aware of this, but obviously what where we try and be a little bit different on this is that

you will often get in this sort of space of advice. You’ll get some providers that will be great at telling you the minimums you’ve got to pay under the award. And then you’ve got other consultants that will tell you kind of the market rates of what you’ve got to pay.

And generally you don’t get the two together. So what we’ve tried to do is do exactly that. So we try to actually take specialists like obviously, Jason, you’ve spoken to about the technicals of the minimums that are required, combined with the expertize of Stephanie on the kind of labor market considerations.

So paying the minimums doesn’t necessarily mean you’re going to meet labor market expectations or vice versa in some situations. So we try and couple the two together. And look, hearing what you’ve said, hopefully you’ve had that experience as well in your dealings with us thus far.

And certainly, you know, any time you need that sort of advisory work from us, whether it’s the minimum stuff or the labor market stuff. Yeah, of course obviously, please come to us with those with those questions.