On Demand HR Membership
Since being established in 2010, On Demand HR has continued to evolve it’s services to meet with a changing legislative environment, dynamic customer requirements, as well as striving to increase the level of value we deliver to our clients.
This evolution has led to the creation of our Essential Support Membership which has 2 key components:
Step 1 – Workplace Relations Review & Structural Implementation – addresses compliance and provides a solid foundation for future advice
Step 2 – Essential Support – Unlimited day-to-day advice on all HR and Workplace Relations Matters as well as access to online training and other HR tools
On Demand HR’s comprehensive WR Review & Structure Implementation is a comprehensive assessment of your current workplace relations affairs, with a view to implementing proper workplace relations structures, and dealing with potential compliance risks. This provides a solid foundation for all future advice.
The review includes:
- Assessment of Award Coverage for all positions
- Provision of advice regarding salary, wages, overtime and other payments structures
- Review of existing employment contracts and workplace policies
- Provision of new employment contract framework
- Provision of new policies and procedures (or revised documents)
- Provision of summary report of findings and recommendations
Step 2 – Essential Support
Essential Support membership is the standard engagement with On Demand HR. This provides unlimited access to day-to-day workplace relations and HR advice for both senior management and line managers. Support can be accessed via direct phone calls to our consultants, via our advice email address, via live chat or through our members portal.
The advice that you will receive is based on practical experience gained through appearing before the commission and will be balanced between both mitigating risks and the business’s interests.
We like to think that we can assist you with almost any HR or Workplace Relations matter and we have listed below some of the common areas we are asked to provide support:
Part of your membership includes unlimited access to our library of online training modules aimed to assist with compliance for all employees as well as training and development for managers. Some of our most common training modules include:
- Workplace Bullying, Discrimination & Sexual Harassment (Employee)
- Social Media In The Workplace (Employee)
- Working From Home (Employee)
- Manual Handling (Employee)
- Performance Management (Manager)
- Carrying Out Effective Interviews (Manager)
Membership Bonus – Contracts & Digital Onboarding
One of the most common requests we get from our members is for contract creation and digital onboarding for new employees. Building off the Workplace Relations Review, simply by filling out a simple request form, we will create a customised contract for your new employee, send it out for digital signing & countersigning as well as electronically collect all of their key information for payroll. The process looks a little like this:
- You complete a simple request form hosted in our members portal, providing the key details such as employee name, position and rate of pay
- We prepare a draft employment contract for your review and approval
- The contract along with your policy manual and any other customised documentation is sent to the employee for review and digital acceptance and then countersigning by you
- The employee is sent a digital onboarding request to collect key information such as banking and super details, next of kin and replaces the need for a tax file declaration
- We can also include pre-employment declarations such as working from home and health
- All of the information is sent through to you and your payroll contact ready for the employee to start!
Unlike many providers in this space, we are flexible in the way in which you can access support. Some members prefer to call our consultants directly or email our general support – either way, you are not going to be going through a call centre or automated phone system!
To expand on these options, we have created a dedicated members portal where you can quickly access specific types of support, launch a live chat or attend live training workshops.
As part of our support, our consultants might direct you to the portal to make a request which helps us to gather the key bits of information we need to help you with a specific request – of course we can do this over the phone or email if you prefer – the choice is yours!
Membership Bonus – Employee Grievances
All businesses know that grievances that are not properly managed can quickly escalate and turn into major investigations and workers compensation claims. As part of your Essential Support membership, you will have the option to give your employees access to our online employee grievance portal custom-built for your business. Here is how it works:
- Your employees will be given access to a unique form for your business where they will be able to log their work-related grievance
- One of the experienced team of On Demand HR consultants will review the grievance on behalf of your business
- Following the review, we will direct the grievance along with details advice on the next steps to the appropriate person within the business (typically the line manager)
- For more serious grievances we will (with your permission) conduct a preliminary interview with the complainant to assess the validity of the complaint and make recommendations to the business on how to navigate forwards.
When it comes to workplace disputes, the recent trend has been away from traditional styles of external complaints such as unfair dismissal and general protections disputes and towards mental health-related workers compensation. In many ways, this is an easier path for an employee to receive compensation and for those businesses who are claims sensitive, this represents a huge problem.
Part of your membership with On Demand HR gives your employees access to an Employee Assistance Program where they can access company funded external counselling and support. This is available without any subscription fees due to our industry relations and you are only required to pay for the individual sessions accessed by your employees.
