Never had a call from the Ombudsman? Should you still review your WR affairs?

When it comes to workplace compliance, if you fall short of your obligations it may not have an impact in the short term. Often we are told by clients that they have never had a problem with a disgruntled employee of any contact whatsoever from the FWO. When considering a WR review, it is easy to see why some businesses can take the attitude of “if it aint broke, don’t fix it”. For businesses in who have never had a call or email from the ombudsman, we asked Senior WR Consultant Jason Norrie why a Workplace Relations Review is so essential.

Please see below for a full transcript of this video

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Transcript

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So when it comes to workplace

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compliance, if you fall short of your obligations,

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one of the things that we’re very cognizant of is

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it may not even impact you or your business in the short term.

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So often we’re told by clients that they really never had a problem

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with a disgruntled employee or any contact

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or audits from the Fair Work Ombudsman.

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So when considering a workplace relations review, I think it’s really easy to see

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why some businesses will take the attitude of if it ain’t broke, don’t fix it.

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So what would you say to a business who’s never had a call

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or an email from the ombudsman or a challenging employee

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dispute?

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Well, that’s where the term the rainy day

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policies sort of do come in play If a business hasn’t got

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policies and

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procedures in which it operates under,

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they could be setting unfair precedents from case A to case B

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they could manage with their first issue, just winging it through the process,

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maybe getting it right, maybe getting close to the point.

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But then they could get to the second process and do it completely different.

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That second case actually then has a contest for procedural

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fairness about, well, how come Person A was treated differently to person B?

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Did A business have policies in place and therefore did they follow them?

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Which is that common point of procedural fairness.

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A good handbook is to set the scene of what an employee should be

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and how they how that good employee should be operating

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and keeping it down to the basics of the pieces of the fair Work Act.

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If a business then wants to go into how to do manuals or operation manuals,

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how to do your job, or your position descriptions,

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then they should be kept different again from the policy manual

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in a separate operations manual, separate job descriptions, and again,

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all of these outside of the contract because business needs to change,

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business needs to evolve, and businesses should review their policies yearly

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especially in consultation with their employees.

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There was one case that I did go through with the client where

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they done everything by their policy.

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They implemented their policy.

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They told their employees when they first started,

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but three years later, they had a sexual harassment case.

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The business was found partly liable

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at the end because, yes, they had the policies in place, but

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they hadn’t refreshed their employees knowledge on the policy.

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It was implemented three years ago.

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A lot of the staff have been there a lot longer than that policy

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and there’s no sort of rework on modern

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reviews of that.

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So the business could have done more in its powers to prevent that from happening?

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If they did a couple of workshops with revisions throughout the year,

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at least once a year

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on their policies, procedures in toolbox talks and things like that.

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So having policies is that protection piece

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that a business can go through challenges when it hits them,

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as well as ensure consistency throughout their procedures.

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And again, ensuring they’re meeting their workplace

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obligations as best possible.

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Yeah.

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The other piece on a piece on that is

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when it comes to more of the compliance side

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so moving away from the policies & procedures when it comes to minimum rates

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when it comes to award coverage, etcetera, I think that

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even if you don’t do the work right now

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and you have not had a call from the Fair Work Ombudsman,

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when there is a call from the Fair Work Ombudsman and you’ve got it wrong,

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the issue or the amount that you maybe

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may potentially be liable for compounds,

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I think there’s a 6 year liability period.

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Is that right?

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Statute of limitations is for up to six years.

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Basically the powers in which

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the ombudsman can investigate an underpayment of claim

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for the underpayment, claim for the employee.

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And if

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you navigate that or manage that yourself, an employee could technically

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ask you to look at ten years if you would do that internally.

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But if it went through to the Ombudsman, that would be in the statute

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on the six years.

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So it’s really important that, okay, well you’ve got things in place

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and you may think things are sound for now, but

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have they been always been sound and are they always

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or are they going to remain sound with the changes?

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National minimum wage went up the highest it’s ever gone up in the last ten years.

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12 years, sorry, from the Fair Work Act.

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And we’re probably going to look at another big increase

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next year, not as big as the 5.2%

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for the lower sectors of the wages and 4.6% in the awards.

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But it still might be quite another big one.

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So if people are above reward or if they are wrong, classification

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or if they’re under the wrong award, the salaries

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that people are getting may come under fire

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and might be a lot closer to being on minimum wage than you think they are.

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And I think

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the point really to drive home here is not only that the six year

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statute of limitations that Jason just covered,

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but if you make a wrong assessment regarding a pay rate

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or award classification,

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not only can the ombudsman go back six years,

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but multiply that by five, ten, 15, 20 employees.

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However many employees are impacted by this assessments,

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it really drives home to me

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the importance of this workplace relations review.

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It’s better to do the hard work upfront rather than face the compounded

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or potential compounded ramifications at a later date.

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