00:00:00:05 – 00:00:26:24
Andrew Koleda
Moving down the path. Let’s say I’m a business that’s decided to engage an external HR provider to provide support. I don’t want to go down the path now of hiring. An internal resource I realize is probably a little bit cost prohibitive for my business. Why do you think that On Demand provides advice that’s a little bit different to what others might be providing in the marketplace?

00:00:28:18 – 00:00:59:23
Clint Indrele
My observation of the advice that a lot of businesses get is that either most of the time it’s far too conservative, and that’s normally one of its one or two reasons fot that. Often what I find when business is getting legal advice is that it’ll be very conservative purely because, you know, the client, there seems to be this perception that they don’t want the client to engage in any kind of activity that might have some risk attached, even if it’s for their commercial benefit.

00:01:00:07 – 00:01:21:02
Clint Indrele
Then you’ve got other advice that comes from a place of this advice is married to some sort of insurance policy and what that insurance policy does is dictate the conservative advice because you’re not wanting to trigger a claim. It’s a little bit like the sort of the tail wagging the dog sort of situation. So I think where On Demand HR is different.

00:01:21:02 – 00:01:45:22
Clint Indrele
Is that, number one, we’re not married to any insurance policy. Number two, we’re not lawyers. And number three, and we’ve had experience in tribunals in the commission. So we do come and we give our advice from a place of understanding risk. And and that’s very important because if you don’t understand risk, if you’ve never if you’ve never appeared in the commission, well how can you give businesses advice on performance management?

00:01:45:22 – 00:02:27:20
Clint Indrele
How can you give businesses advice on, you know, termination of employment and those sort of things? Risks that might come out of an investigation and so on. You’re really flying blind, if you’re offering that advice without that perspective or if you’re giving that advice with some sort of handbrake like an insurance policy, I think that’s also a compromise. So I think that’s where we are quite different from other providers in that you’ve got that unique mix of the experience without the conservative necessarily risk based advice and we really try to focus on the commercial outcome for the business and how to get to that commercial outcome.

00:02:29:12 – 00:02:48:23
Andrew Koleda
And I think just extrapolating on that, just something I was reflecting on as you were speaking, I think because of the let’s call it in comparison to some of the other players in the marketplace, the boutique nature of On Demand HR were very, I guess, strict about which members we take on, the number of members we take on, etc..

00:02:49:04 – 00:03:15:00
Andrew Koleda
And because of that, I think that, you know, yourself has a lot of oversight if not doing, you know, some day to day work with the clients as to the matters and the questions and the challenges that come in to the business from our members and why I’m I’m sort of harping on that is it’s, I guess your mindset just from just from knowing you tends to be business first, HR second.

00:03:15:00 – 00:03:54:26
Andrew Koleda
That’s kind of, you know, from my observations of the way you think and our clients and our members benefit from this because they get that business experience from the owner of the business involved in their day to day advice and giving oversight to any challenges that come through. And that really drums home the commercial nature of the advice that we provide as a business because it’s coming from a business owner rather than some fresh out of uni person or who whomever it may be, someone that’s got a little bit of skin in the game, that understands how these decisions are made, mitigating risk and taking action and that balance between the two.